Refund policy

Returns
We offer a 14-day return policy. You have 14 days from the day you receive your order to tell us you would like to return it.

To be eligible for a return, items must be unopened, with the seal intact, in their original packaging and in the same condition you received them. For hygiene reasons we cannot accept returns of haircare products that have been opened or used. You will need your order number or proof of purchase.

How to return
To start a return, email us at info@seaplussolu.ie within 14 days of receiving your order. We will reply with instructions on where to send your parcel. Items sent back without first contacting us cannot be accepted.

Return shipping
Return shipping costs are the responsibility of the customer, unless the item is faulty, damaged or incorrect (see below). We recommend using a tracked service, as we cannot be responsible for returns lost in transit.

Damaged, faulty or incorrect items
Please check your order when it arrives. If anything is damaged, faulty or not what you ordered, contact us at info@seaplussolu.ie as soon as possible with your order number and a photo, and we will send a replacement or issue a full refund, including any shipping costs, at no cost to you.

Non-returnable items
Opened or used products and gift cards cannot be returned.

Exchanges
The quickest way to get a different item is to return the original once your return is accepted and place a new order.

Refunds
Once we receive and inspect your return, we will email you to confirm whether your refund is approved. Approved refunds are made to your original payment method within 14 days of us receiving the returned item. Your bank or card provider may take a few extra days to process it.

Your statutory rights
This policy does not affect your statutory rights as a consumer in Ireland, the EU or the UK.

Contact
Questions about returns? Email us at info@seaplussolu.ie.